Harbortouch POS offers integrated caller ID that will change the way you handle delivery orders. Businesses in the food service industry are always searching for ways to improve the customer experience. This is especially true when working in saturated markets with lots of competition. Make your company the brand locals prefer with the help of integrated caller ID.
Customer Information Available the Instant You Pick Up
Years ago, all customer information had to be gathered every time an order was placed. That was the case whether you were speaking to a new or repeat patron. Now, you can make the ordering process as hassle-free as possible with caller ID.
As soon as you pick up the phone, the system will display details about the caller. Profiles for existing customers will be instantly retrieved, so you have them ready to go. If a new customer is on the line, you can easily create a profile for them in a matter of seconds.
Faster Delivery Service Thanks to the Phones
Caller ID is an effective way to shave seconds or more off of your order taking average. The faster your employees work, the more customers you can serve. Harbortouch POS makes it possible to do this without lowering quality or accuracy.
When a repeat customer calls, your employee can review their information. This will eliminate the need to write down addresses, phone numbers, and names. It also gives the employee a snapshot of the customer’s history. They can suggest items the customer likes or identify potential upselling opportunities when those items are on sale.
New customer orders take a little more time, but not much. The system provides all the spaces needed to record important data, like names and addresses. This is easier (and less wasteful) than using pen and paper. The next time your new customer calls in, their experience will be streamlined thanks to their built-in profile.
How does fast ordering with caller ID benefit your business?
- Improves order accuracy compared to handwritten tickets
- Builds a searchable customer database with order history
- Increases overall customer satisfaction
- Increases employee efficiency
- Reduces paper waste
Caller ID Integration with Harbortouch POS
Harbortouch POS makes it easy to integrate caller ID into your system. We provide the equipment, and you decide which station needs it. That way, areas that do not take phone orders will not be affected. Each station can operate normally and with all the tools and information needed to give your customers the best experience possible.
We currently offer three options with integrated caller ID. Chose from two, four, or eight lines, depending on your projected call volume. Small businesses may only need two lines while busier establishments can opt for eight.
Contact us today to learn more about integrated caller ID and other profit-boosting features included with Harbortouch’s point of sale system.