What Will Tableside Do for Your Restaurant?: 5 Reasons to Give Harbortouch a Try

Tableside iPad ordering is now available with Harbortouch POS. This technology is designed to increase efficiency, accuracy, and customer satisfaction. It saves employees’ time and allows your operation to run smoothly. Why should you try Harbortouch’s Tableside ordering system?

  • Customer Orders Are Placed Faster to Decrease Wait Times

As soon as customers enter your business, the timer begins. Patrons want to get seated and served quickly. They may not be in a hurry, but they will notice if there are delays. Tableside can help you increase speed with faster order taking. Staff can enter detailed orders that are sent to the kitchen instantly. This can shave minutes off of the process which will add up on a day-to-day basis.

  • Staff Can Spend More Time on the Floor with Your Customers

Tableside lets your staff focus on customer service rather than back-end activities. This also nurtures a relaxed, comfortable atmosphere in the dining room. Orders are sent wirelessly, so your staff wastes less time traveling between tables or tables and the register or kitchen. They can invest more time in ensuring that your patrons are happy during their visit.

  • More Customers Can Be Served in Less Time with the Same Staff

You can make more money by serving more customers in less time, all without hiring more staff. Tableside trims down your average order time. That means your employees can get to more tables each day. Faster ordering means patrons get their food sooner and depart earlier, increasing your table turns.

  • Increase Revenue with Pre-seating Drink or Appetizer Orders

Why wait until customers are seated to start generating revenue? Tableside will give your host or hostess the power to take orders while guests wait for their tables. Offer appetizers or drinks to get them started. Customers will love the five-star treatment and will be more likely to spend more during each visit.

  • Strengthen Your Image as a Modern, Up-to-Date Establishment

Strengthen your image as a modern, up-to-date establishment in your community. Tableside ordering with iPads looks sleek and is an attractive addition to your business. Customers will feel confident that they are getting the best service when they see efficiency and technology at work. It shows that you are willing to invest in your establishment and can invigorate the look and feel of your business.

Try Tableside by Harbortouch POS Today

Tableside iPad ordering by Harbortouch is available now for your restaurant, café, bar, or other hospitality business. We combine high-quality equipment with a user-friendly interface and reliable system that can do it all. Tableside can handle the tasks your staff must complete daily, like:

  • Creating and voiding tickets
  • Removing and voiding items
  • Quantity changes
  • Special requests
  • Quantity allocation
  • Custom table names and numbers
  • And much more

Contact us today to find out if Tableside by Harbortouch POS is the best option for your business.

It Is Possible to Get a Merchant Account for a Marijuana Dispensary

The cannabis industry is trying to stabilize itself, but it’s managed to gain a foothold. With the legality of it all still in question in many places, plus the risk that comes with a fledgling business, there are many factors that make banks worry. It’s not easy to take what was previously a black market operation and turn it into a legitimate endeavor. The good news is that there are ways to establish your marijuana dispensary with the payment options and protections that other companies rely on daily.

Why Are Marijuana Dispensaries Considered High-Risk?

Bringing marijuana to the light of the legal business world presents several challenges. Many financial institutions are reluctant to provide merchant account services due to the high level of risk. Their concerns include:

  • Changing laws that vary from one state to the next
  • Dispensaries could become a desirable target for burglars and scam artists
  • The stigma of operating in an industry that was previously part of the black market
  • If raided, the federal government could seize property used as collateral

Acceptance of the marijuana industry is growing, but banks are slow to get on board. Business owners are looking for ways to incorporate more financial services into their dispensaries. Some companies are stepping up and offering solutions, like South West POS Technologies. We have partnered with American Verification Processing Solutions (AVPS) to bring payment processing to high-risk businesses like those in the marijuana industry.

What Are the Benefits of Accepting Credit Card Payments for Marijuana Purchases?

Some dispensary owners have opted to keep things simple and accept cash only. This can work, but it will limit your customer base and open you up to many risks. Debit and credit cards are common in today’s society. Some people refuse to carry cash, even for small transactions. That means you will be eliminating those people from your pool of potential customers.

Counting and handling cash also creates the potential for employee mistakes. Missing money is difficult to track, and human error could hurt your profits. With payment processing services, exact amounts and related information are stored electronically, so you know it’s accurate and accessible. Not only does this greatly reduce human error, but can also increase efficiency.

While it is not impossible to steal financial information off of a computer, it is much easier for the common thief to run off with a handful of your hard-earned cash. Tracking down a criminal is much harder when they have money in-hand. Payment processing services will allow you to keep less cash in your dispensary at a time. Fewer dollars on the premises means less potential loss should someone break in.

Start Accepting Credit Card Payments Today

Credit card payments are secure, easier to count, and convenient for customers. Give your marijuana dispensary all the POS tools it needs to keep profits growing. Contact us today to learn more about our high-risk merchant account services.

Harbortouch Elite POS System Makes EMV Chip Payment Processing Easy

EMV chip cards are the preferred payment method in the United States, Europe, Malaysia, United Kingdom, and many other countries throughout the world. Small businesses that haven’t switched are missing out on potential sales as well as security features that protect you and your customers.

Benefits of EMV Payments

According to a Javelin Strategy & Research report, approximately 15.4 million consumers fell victim to identity theft in 2016. That was a 16% increase from 2015, making it the highest year for fraud that the firm recorded since 2004. In an effort to help stem the tide of unauthorized card use, banks have moved to EMV technology.

Traditional magnetic stripe cards contained information that is permanently recorded and unchangeable. If a magnetic card was stolen, the sensitive data stored on it could be used to make purchases. They were also more susceptible to counterfeiting.

EMV chips work differently. The little metallic square on the card is actually a functional computer chip. This chip will generate a unique transaction code each time it is used. The code cannot be used again. This prevents card duplication. While the system won’t completely stop theft and data breaches, it will make it much more difficult for criminals to make a profit.

What Do You Get with Harbortouch Elite POS System?

The Harbortouch Elite POS system brings you best-in-class solutions that include chip card payment processing. Retailers, restaurants, and bars can offer a better customer experience with streamlined transactions that take less time and provide advanced security protection. What else do you get with this powerful point of sale system?

  • Reduce errors and shrinkage through better recordkeeping and less human error
  • Spend less time totaling sales or calculating payroll with Harbortouch’s reports
  • High-end hardware that can stand up to the demands of any business environment
  • Hybrid cloud technology that lets the system continue working even when offline
  • Professional installation by a certified technician
  • 24-hour customer support plus comprehensive training

Accept the Cards Your Customers Prefer

Consumers must feel confident in your business before they are willing to complete transactions. The first step is accepting the cards that they prefer with the most recent payment processing technology. HaborTouch Elite POS works with all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Contact us today to find out how you can start accepting EMV chip card payments.

Am I A High Risk Merchant?: What to Do If Your Business is High Risk

Running a high-risk business can be tough. The label applies to companies that meet certain criteria that make lending or payment processing a risky endeavor. Every business owner should know whether or not they are considered a high risk before making any financial or operational decisions or applying for credit or loans.

What Is a High-Risk Business?

A bank or merchant account provider will review a number of aspects of your business to determine whether or not it should be considered high risk. The two major factors including the industry you work in and the likeliness of financial failure. The latter would include things like:

  • A new business with little credit card processing history
  • A business with a high number of chargebacks
  • A business that lost a previous merchant account due to chargebacks
  • A business that operates in countries with a high chargeback risk
  • A business with a poor credit history

5 Common High-Risk Businesses

Even if your business has a great credit history and an acceptable number of chargebacks, you could still be labeled a high risk due to your industry. Those that attract a high number of legal restrictions or commercial disputes often fall into this category. For example, after the subprime crisis, the construction industry was viewed as high risk. Banks became reluctant to offer merchant account services due to the volatility of the market. Other common high-risk businesses include:

  • Marijuana dispensaries and tobacco sellers – Many merchant processors avoid these types of sellers, especially those in the marijuana industry. It’s currently considered a legal grey area which could put the business at risk.
  • Airlines – Payment processors often avoid airlines because they have a high rate of refunds and cancellations.
  • Nightclubs and bars – Many nightclubs and bars do not accept credit cards because of elevated risk. This occurs because these venues often encounter legal problems related to underage patrons or unruly behavior.
  • Guns and weapons dealers – Guns and weapons dealers automatically come with a high level of liability, making them less attractive to a payment processor.
  • Adult industry – This industry is almost always labeled high risk because businesses operating within it often shut down which can lead to major losses. There are also many laws and regulations related to serving an adult industry business.

Where Can I Find Payment Processing for My High-Risk Business?

If you own or plan to open a high-risk business, there are options available. South West POS Technologies offers high-risk merchant services that include cash advances, chargeback protection, ACH processing, and data security. Contact us today to learn more about our high-risk business accounts.

Revel and QuickBooks Makes Tax Time Easier for Small Businesses

Revel and QuickBooks Makes Tax Time Easier for Small Businesses

QuickBooks is one of the most well-known accounting software products available today. Their official website boasts over 4.3 million customers across the globe. Revel makes life easier for small business owners by integrating with QuickBooks. All your data is accessible through one system. You can work smarter rather than harder all year long, especially during tax season.

What Does QuickBooks Do at the Point of Sale?

There are many things QuickBooks can do at the point of sale. The software will monitor performance, track inventory, and generate reports. All financial information is recorded and saved so that you or your accountant can access it without digging through files.

Employees can complete transactions seamlessly with Revel, and you don’t have to worry about making notes or recording sales afterward. The system will handle the process for you so that you can focus on other aspects of your business.

The Benefits of QuickBooks Integration

When you integrate with QuickBooks, you gain access to a number of benefits. You will save a lot of time each month that otherwise would be spent on tracking sales and calculating figures. You will also be able to:

  • Automatically transfer point of sale data to QuickBooks so that it’s ready for accounting
  • Sync all inventory changes to QuickBooks instantly
  • Use data tracked in Revel to manage employee payroll with QuickBooks
  • Reduce the changes of human error by letting the system handle more of the work
  • Sync with vendor accounts and purchase order information

Save Time on Your Business Taxes This Year

QuickBooks can be used to streamline tax preparation this year. Users can generate and export data, like a 1099 summary, profit and loss reports, annual transactions lists, and more. Year-end reports can be created quickly to cut down on the time it takes to prepare your business taxes. You can also create an accountant’s copy for your tax preparer.

Getting Started with Revel

The right technology may be the thing your business needs to get a strong start in 2018. Contact us to learn more about how QuickBooks and Revel POS can help you reach your sales goals this year.

Harbortouch Hobby Shop POS: A Better Way to Keep Loyal Customers

Running a profitable hobby shop isn’t easy. There’s a lot of competition out there, with many big name retailers delving into even the smallest, most obscure niches. Amazon, in particular, is a fierce challenger, with an ever-growing list of products that have expanded into some of the areas that were once reserved for hobby shops, like tabletop gaming, trading cards, model building, miniature trains, and many more. They can offer low prices and fast or free shipping, which further narrows the cost-profit gap. What can small business owners do to keep loyal customers coming back without losing money?

Make Your POS Your Hobby Shop’s Strongest Ally

Harbortouch POS offers a best-in-class solution that’s affordable and reliable. There are a number of ways you can wow your customers using features that are built into the system.

  • Keep Popular & Hard to Find Items in Stock

One of the best ways to turn first-time shoppers into long-time customers is to make sure you have popular and hard-to-find items in stock. Hobbyists can be particular about the merchandise they buy. Make sure you have the style, color, size, or franchise your customer wants with better inventory tracking. Harbortouch also offers a color/size/style matrix to manage attributes. See stock levels at a glance, so you know exactly when to reorder. Keep your back room empty and your shelves full.

  • Diversify Your Collection with More Vendors

Offer customers more product options by working with multiple vendors. Harbortouch is equipped to manage all vendors in one convenient database. Get rid of the binders, notebooks, and spreadsheets you used to use to keep track of business relationships. Your vendors will appreciate how organized and easy to work with you are, and your customers will appreciate the bigger merchandise selection.

  • Treat Each Customer as an Individual

Customers do not like to be treated like a walking bank account. They prefer a personalized shopping experience tailored to their needs and buying habits. Harbortouch lets you compile all customer data so you can provide each person with the best possible service. Offer targeted promotions based on past purchases. Quickly access data when customers have product questions or need assistance. Being attentive and knowing your customer is a great way to build trust.

  • Incentivize Employees with Commissions

Employees will be more likely to upsell or move big-ticket items if they have the opportunity to earn a commission. Harbortouch includes employee commission tools that manage all sales and earnings easily. Offer a flat rate per sale or a percentage of the total sale or profit. Our POS lets you choose how you calculate employee commissions.

  • Offer Layaway Service & Gift Receipts

Items found in a hobby shop are often gifts or luxury purchases. Give customers the extra services they need like gift receipts and layaway. Harbortouch supports both, so you can manage it all and keep clear records of each transaction. Record each payment made on a layaway order. The system will automatically adjust stock levels to remove layaway items or add quantities back in if the order is canceled.

Give Your Hobby Shop an Edge with Harbortouch POS

The right point of sale system can completely change the way you do business. Harbortouch POS will optimize your hobby shop so you can work efficiently and with customer service in mind. Gain insight with reports, offer customers a better experience and make your store stand out in a growing sea of competition. Harbortouch POS is available now and can help make this year your hobby shop’s best yet!

7 Ways Online Ordering Will Grow Your Business

Online ordering is a popular feature that many businesses offer. Whether you’re a restaurant, retailer, or service provider, you can supply customers with a better experience by accepting sales on the internet. How can online ordering grow your business?

  1. Makes Your Product or Service More Accessible

Many people find that they have little spare time to browse a shop. They want to find what they need and get moving. Online ordering allows your customers to shop on their terms.

A customer can place a meal order online to pick up at your restaurant on their lunch hour. They can choose menu items before their break starts, so they have more time to eat. Customers shopping for groceries or retail items can pay and have items shipped to their home or ready for pickup after work. Your product becomes more attractive because it is so accessible.

  1. Add Appeal with Greater Convenience

Convenience is a good way to convince new customers to come to you. Give them options so they can choose the best way to obtain your goods or services. Online ordering adds another level of convenience by giving the customer access to a virtual storefront that’s open 24 hours a day. For retail businesses that can mean letting customers make purchases anytime – even if your shop is closed.

  1. Quickly Adapt to Trends & Changing Markets

Today’s businesses have to be adaptable. Markets can change and events or trends could create opportunities to boost sales. A POS system that includes online ordering will make it possible to react quickly. Do you see an item you sell trending on a website or social media? Login to your POS system, start a sale, and push it out to the public to tap into those organic search results.

  1. Expand Your Geographic Reach

The internet ignores geographic boundaries. Online ordering will let you do the same. Customers no longer have to make the drive to your location. This gives you the ability to reach markets that you could not with a brick and mortar establishment. Sell across state lines or national borders.

  1. Gain More Customer Information & Insight

Harbortouch POS systems make it possible to gather valuable information and insight into your customer’s needs. Online ordering can be used to build a customer database that includes contact information and purchase history. This data can be reviewed to create targeted marketing campaigns that are more likely to yield results.

  1. Better Order Accuracy & Customer Satisfaction

Speed is only one part of the customer satisfaction equation. Your patrons also want to know that their orders will be accurate. Taking an order verbally or over the phone creates the potential for mistakes and miscommunication. Online ordering is more direct, allowing the customer to choose specific items and customizations from a menu or catalog. This reduces the chances of an error on your end of the transaction.

  1. Encourage Customers to Place Larger Orders

Some people are shy about buying all the things they want or may need more time to make a final decision on some items. Online ordering lets customers shop privately from anywhere. This eliminates the social influences that could cause them to hold back.

A hungry customer may order the extra menu items they want from home rather than while out with friends. Someone who is not sure if they are ready to buy something may be more likely to walk away if they feel pressure in-person. With internet buying, they can take as much time as they need, with no pressure, which increases your chances of a larger sale.

Now is a great time to introduce your customers to online ordering! Contact Harbortouch today to learn more about available POS systems and features.

Revel iPad POS and QuickBooks Make Accounting Easier for Small Businesses

Revel iPad POS and QuickBooks Make Accounting Easier for Small Businesses

Around 29 million small businesses in the United States use QuickBooks. This popular financial software currently owns a huge part of the market, claiming over 80% of small businesses that use similar technology in their operation. QuickBooks and Revel iPad POS are making it even easier to keep accurate records by integrating the two products.

Fast & Accurate Bookkeeping with Tech

Restaurants, grocery stores, retail businesses, cafés, and others can save time and money using an integrated POS system. Fewer hours spent recording data and tallying figures each month means lower operational costs and higher profits. Technology is far more accurate when it comes to calculating totals in any area of business. That means a lower risk of costly financial mistakes.

Companies that take advantage of the QuickBooks and Revel integration can directly export sales data, financial information, and more. Revel POS already integrates with RTI and Ctuit. QuickBooks expands functionality to make life easier for small business owners and their staff.

An Opportunity to Do More for Small Business

Cofounder and CEO of Revel Systems Lisa Falzone explained the motivation behind the new integration: “In our drive to provide the most robust point-of-sale to meet our customers’ needs, we wanted to make sure that we were able to integrate completely with as many versions and variations of QuickBooks as possible, and we are happy to say that’s exactly what we’ve done.”

Version will not limit users who implement both products. Any edition of QuickBooks will work with Revel POS. That’s great news for organizations that already use the software and aren’t interested in investing in an update.

The iPad POS Revolution

The roots of QuickBooks dates back to the early 1980s with the founding of Intuit. The software has seen enormous success in the following decades as new releases were introduced to the market. The use of iPad point of sale systems is much newer but has proven to offer many benefits to small businesses, including:

  • Quicker transactions that keep customers moving
  • Lower cost compared to traditional point of sale systems
  • Record & access customer information to provide better service
  • Agile functionality that can adapt to changing shopper behaviors
  • Better mobility that allows transactions to happen anywhere
  • User-friendly design that requires fewer employee training hours
  • Powerful features related to inventory, staff, gift cards, & more
  • Digital reports reduce paper waste & provide data in real-time

Revel has made the iPad POS even more attractive with the introduction of QuickBooks integration. Businesses who are interested in upgrading their POS should contact us to learn more about current iPad systems.

5 Reasons You Need to Be a Part of the Harbortouch VIP Program

Harbortouch POS system offers best-in-class functionality and service at all levels. Clients receive durable equipment that’s sleek and compact. The interface is user-friendly with in-depth features that are versatile for restaurants, retail stores, kiosks, food trucks, salons, bars, nightclubs and more. Businesses searching for the ultimate POS experience should learn more about Harbortouch’s VIP program. Why should you consider taking advantage of this money-saving opportunity?

  1. Everything You Need is Free

Fees can add up fast, which is why the Harbortouch VIP program is eliminating those extra expenses that make switching a challenge. You will receive all the necessities at no cost. That includes free hardware and software as well as installation and training. It’s a great way to fit an upgrade into your monthly budget and still keep profits up.

  1. A Tailored System with Custom Programming

We understand that each business operates differently with different needs. The Harbortouch VIP program includes custom programming. We can help you find the perfect solution that integrates with any third-party services you currently use. You don’t have to give up other features or limit your business to just one system. We’ll help you have it all!

  1. No-Risk 60 Day Trial

It’s important to test drive a POS system before trusting it to keep your business running smoothly. Our VIP clients receive a 60 day trial with no strings attached. It’s completely risk free, so you can see what our system can do before committing. We’re so confident that you’re going to love it, we’re willing to give you 60 days of unlimited use.

  1. No Monthly Service Fee for 12 Months

Harbortouch VIP users also receive additional savings with no service fee for up to 12 months. If your account qualifies, you could be eligible for a full year of savings. We keep costs as low as possible so you can offer your customers better service and stay within your budget. Contact us or submit an application to learn more about your eligibility.

  1. 24 Hour Support from the Moment You Apply

Not all businesses are open from 8 am to 5 pm. Some open in the evening while others may serve customers all day and night. We are right there with you thanks to our 24 hour VIP support. It starts from the moment you apply and continues seven days a week while you are part of the program. You can feel confident knowing that we’re always here in case of questions, problems, or POS-related emergencies.

Sign Up Now for VIP Benefits

Now is a great time to sign up for our VIP program. Users receive white-glove service that can help them save money and generate more business and customer loyalty. Switching is easy and cost-effective with waived fees and no-cost equipment and training. Contact us today to submit your application and start saving with the Harbortouch VIP program!